Cool tool of Olark – Why I love it

Features: 5/55/55/55/55/5

Support: 5/55/55/55/55/5

Price: 5/55/55/55/55/5

Being a webmaster, a live chat application is something I have considered for a while. Now, I have never been a person to just go with the first product I see, so when I finally decided to take the plunge and install a chat tool I made sure I did some research.

There are a number of chat tools out there, Imified and Clickdesk were just two of those that I came across; however, after some deliberation I decided on application named Olark – I am pleased to say I didn’t regret it.

Installation

I realised that I had made the correct decision with Olark at the installation process; I have never known anything so easy to integrate. All that was required was a simple copy and paste of JavaScript snippet. Ok, so I am pretty competent with computers, but I assure you that even a novice could install Olark. Should you have difficulty, step-by-step tutorials are available to help you along.

Operator experience

Olark integrates with most popular instant messenger clients. I use GTalk, but I am assured that iChat, Meebo, Miranda and others all work fine. From the end of the operator you get to monitor visitors on the website and gather helpful information such as username, status, what country they are in and which page they are on. You can choose to initiate chat with a visitor or sit back and let them come to you. Honestly, I prefer the latter. I often find that customers either ignore you or are scared away when a stranger pops-up trying to start a conversation. As long as a visitor knows where to go with a problem, they will come to you with a question.

As the operator, you have the ability to see exactly what the visitor is viewing. This allows you scroll the page and point out specific items. You can even redirect the visitor to another page on the site without losing the chat.

Full integration with Google Analytics is available, allowing you to improve your website chat service.

User experience

Olark does not change anything about the way the site loads-up or looks; it simply adds a small widget in the bottom corner of the screen. Big enough to notice but not get in the way.

During set-up you have the ability to customise the colour of the widget and coordinate the theme according to your site. Chat is as fast and fluid as you would expect from an instant messenger widget.

Packages

There are currently four packages available, all featuring unlimited conversations and a vast list of standard features. Package prices are as follows:

  • Bronze – $15/month
  • Gold – $44/month
  • Platinum – $166/month
  • Ultimate – $219/month

Overall

Everyone is different but from my own perspective, Olark is the best real-time chat tool on the market – a very worthwhile investment.

Olark: Simple Real-time Chat

Features: 5/55/55/55/55/5

Support: 4.5/54.5/54.5/54.5/54.5/5

Price: 4/54/54/54/54/5

The three words in the title: simple real-time chat, sum up Olark perfectly, in fact, I could end the review right there. Of course, I am not going to, but the title alone makes Olark a worthy investment.

The application is a live chat tool that can be used by websites to converse with visitors – a rare thing in web-based retail. Being able to direct a customer to the correct page, provide help with contact forms or answer general questions, will not only gain your site a good reputation for customer care, it will also generate more sales and we all know how important those are in successful business.

If you use, or have ever used GTalk or any other Jabber/XMPP based live chat application, Olark will be very familiar. Even if you are using real-time chat for the first time, Olark makes it a breeze. A simple snippet of JavaScript pasted to your website is all that is needed; don’t worry if you don’t know what this is, Olark.com has tutorials to guide you through it. No need to download or install anything.

After about five minutes (which is all it takes to get up and running) you and several other operators are able to begin chatting to visitors on the site. To help you in providing a better experience for customers, Olark also provides you with information on customers such as location and where they were referred from. In an especially clever feature, you are also able to redirect to external URL’s, meaning you can actually show a visitor to the correct page while never breaking the chat.

The potential benefits of Olark to you website, make it an essential tool in successful business. Give it try, you won’t regret it.

Olark: A Must for New Businesses – From Bronze to Ultimate

Features: 4.5/54.5/54.5/54.5/54.5/5

Support: 4.5/54.5/54.5/54.5/54.5/5

Price: 5/55/55/55/55/5

As a newcomer to the world of e-commerce, I am constantly learning new things about web-based business. One of the things I learnt from a more successful friend was about the benefits of customer communication, not just in replying quickly to emails and voicemails but interacting in real-time. I was then introduced to an application by the name of Olark – I have never looked back.

Olark is a live chat application that can be integrated onto any website via instant messenger. Being able to chat with the few customers I had at the time, answer questions and help people navigate the site, allowed me to close a few extra sales. It also helped me build a good reputation, which in-turn resulted in more traffic. After being impressed with the free 14-day trial I decided to go with the Bronze package at $15 per month. This provided me with the application, the ability to monitor 10 visitors at any one time and engage in unlimited conversations. Within months business had increased and I employed a couple of extra staff to meet demand, I also outgrew the Bronze package.

To demonstrate just how successful Olark has been for me, I am currently on the Ultimate package at $219 per month with 10 operators monitoring 150 visitors, SSL Security and phone support.

Olark allows you to see key information about visitors in real-time and links up with Google Analytics, both essential in providing a better customer experience. It is also fuss-free and can be set-up in minutes. I really cannot say a bad word about Olark.

If you a serious about being successful online, you need Olark in your life. Period.

Olark: A Key Tool in Customer Relations – Review by Matt

Features: 5/55/55/55/55/5

Support: 4/54/54/54/54/5

Price: 4/54/54/54/54/5

As the owner of an online company I am constantly looking for ways to improve the business, generate more traffic and increase sales. It is not lost on me just how important it is to look after your customers. In the online world of social media and review websites, customers can make or break you. Luckily, I have always had a good relationship with the few customers that I do have, however, it wasn’t until I visited another website that I realised just how much stronger my bond with customers could be. This website had the simplest of tools, one that I had never thought of – live chat.

A small widget in the corner of the site allows visitors to a site to get any help and advice they require in real-time. I pride myself on replying quickly to customer emails, I usually have a reply sent within the hour but that does not come close to real-time chat. After a bit of inquiring I found out that this fun to use little widget was called Olark; needless to say I had up on my website the very next day!

As a customer, Olark is a pleasure to use, as an operator it is every bit as good. From installation to live chat, everything about is slick. I know me gushing over just how good this product is will have many of you thinking that I work for Olark – I don’t. It’s just that I have never been so happy with an application. Ok, so I have never tested any of the alternatives to Olark, which for all I know may be just as good, if not better. However, Olark fits well with me so I’m sticking with it.

Installation

Installing Olark on your website takes minutes (literally) and integrates seamlessly with whichever instant messaging client you use. In my case Google Talk.  Olark provide a snippet of JavaScript that is simply copy-and-pasted into your website code, don’t worry if are unfamiliar with JavaScript, there are plenty of tutorials to help you along.

From here you can customize the theme to fit in with the color scheme of your site and you’re ready to go. Like I said, the whole thing is completed in minutes.

User experience

Olark works like any other instant messenger with one notable difference – real-time monitoring. As the operator (I now have 6 operators but started on the basic package with 1 operator), I am provided with information about visitors such as their location and which web page they are viewing and by integrating my Google Analytics ID I have been able to see how well my site performs at certain times of the day.

So far during chat, I have helped customers find exactly what they are looking for on the site, provided assistance with contact forms and, on many occasions, just enjoyed a general chat. I have found that interacting with customers has led to a definite increase in traffic and sales.

Conclusion

This review probably seems like more of a sales piece for Olark, (maybe I should ask for a fee?) however it is not; it is simply the view of a happy customer.

Olark: A Brief Review

Features: 4/54/54/54/54/5

Support: 5/55/55/55/55/5

Price: 4.5/54.5/54.5/54.5/54.5/5

If you have never heard of Olark, it is basically an instant messenger for business websites; however, unlike GTalk or Meebo, Olark offers much more than just live chat.

This importance of customer interaction in business is essential and being able to provide assistance to visitors can help to build a reputation and increase sales. Olark can be set-up in minutes (literally) and can provide you with a widget that gives you the chance to converse with visitors. The widget can be personalised according your website with numerous different themes to choose from and should you run into any problems with the application, the guys at Olark.com are on hand to reply personally.

Olark allows you to monitor multiple visitors on your site and see key information such as location and status. The application can also be linked to Google Analytics, giving you the chance to see how your site is viewed by customers.

Quite simply, Olark can be the difference between a lost customer and a sale. In business, it doesn’t get any more important than that. With packages starting at just $15 per month, Olark may prove one of the best investments you ever make!

Olark Review by Jake Johnson @ FastDivision.com

Features: 5/55/55/55/55/5

Support: 5/55/55/55/55/5

Price: 5/55/55/55/55/5

I chose Olark because it was simple to integrate and looked great compared to older live chat solutions that looked like they were built in the late 90’s – early 00’s. I can plug in Google Chat or any other IM client and get started right away.

Immediately after trying Olark you’ll notice some really nifty features like visitor stats (location, time on page, etc.) and a JavaScript API. The API gives you a lot of control over when to show the live chat window, tie visitors to actual user accounts and it even handles chat events.

Highly recommend Olark because the developers keep up with the times and know what they’re doing!

Jake Johnson is the founder of the famous premium Magento theme company, Fast Division who built Avalanche.