Olark is definitely a name to keep in mind

Features: 5/55/55/55/55/5

Support: 4.5/54.5/54.5/54.5/54.5/5

Price: 5/55/55/55/55/5

There is nothing more important in business than customers. Regardless of your business, the level of customer care you provide will make or break you. In the world of e-commerce, visitor interaction is something that often lacking. Olark can solve that problem.

Customers like to be looked after and if they feel loved they will remain loyal. Having a live chat application on hand to communicate with customers, providing advice, answer questions and help them with problems will make them feel more welcome. Not only will this help you build a good reputation (essential as a new company), it will generate more traffic and therefore increase sales.

Olark is a live chat application with the added bonus of real-time tracking data. It can be integrated in minutes – without the need for download – and provide both users and operators with an excellent experience.

As a customer, having the option of live chat on a site is comforting, as an operator it is essential for a better site. Olark provides the operator with useful data on customers such as location and page address; it can also be integrated with Google Analytics so that you can see which times are the best to be online.

It matters not who initiates the conversation on Olark and the actually chat experience is very similar to GTalk and other instant messaging clients which most people are familiar with. You can also customise the theme of the Olark widget to the colour scheme of your site.

If live chat is something of interest to you, Olark is definitely a name to keep in mind.

Olark provides a beautiful user experience

Olark is a live chat application that is designed for websites looking to interact with visitors. It also happens to be the best real time chat tool of its kind.

Olark allows users to see all of the activity on their website and proactively chat to visitors in real time, while at the other end visitors to a site can enjoy simplistic chat much like other instant messaging applications. Olark provides as beautiful a user and visitor experience as one could wish for and a lot more.

If you already happen to have an instant messaging client that supports Jabber/XMPP or Google Talk (GTalk), as many of us already do, you are all set up for Olark, and integration couldn’t be easier, a single snippet of JavaScript copy and pasted is all it takes. From here you can initiate chat with visitors and see important information about them, such as chat status and location. There are various different plans available offering multiple operators and conversations for very reasonable monthly fees and full support is also offered from the Olark team.

If you are looking to increase sales, help customers and build up a loyal following on your site, Olark is a worthy investment.